Important update: Shopware Community Day 2020 will not take place!

Every year since 2011, we have looked forward to our community gathering at the Shopware Community Day to experience the future of online commerce. In a community, you look after each other, you help one another, and you do everything to make sure that all members stay healthy.

Over the past weeks, we have been closely monitoring the situation relating to coronavirus (COVID-19) which is continuing to spread. In consultation with the Landscape Park (Landschaftspark) and health authorities, we have evaluated all measures to ensure that the protection and health of each participant at the Shopware Community Day is 100% guaranteed. Unfortunately, we are not able to guarantee this in the current situation and have therefore decided to cancel the Shopware Community Day 2020. We know the current situation raises a lot of questions. Please see the FAQ document below.

It goes without saying: we’re highly disappointed we won’t get meet you personally this year. However, we’re pleased to announce that instead of the Shopware Community Day in its familiar form, we’re organising a virtual event! This way, you can still find out important innovations and developments right in your living room or place of work. We will provide you with further information via our newsletter, social media and this Website.

Frequently asked questions

I’ve already purchased a ticket for the Shopware Community Day. How do I get a refund?

Of course, you will be refunded the full ticket price. We’re working with the ticketing portal to get refunds organised promptly. XING Events will be in touch with you personally if there are any questions about the refund. Please be patient, as this may take 10 to 14 days. The transaction will simply be reversed. If you haven’t received your money by 30th March, please contact XING Events.

How will the refund be processed?

The payment will be refunded using the same method in which it was made.

Can I receive a partial refund for the K5 combined ticket?

The entire combined ticket will be cancelled, and the entire purchase amount refunded.

What happens to my hotel reservation?

Please remember to cancel your hotel reservation yourself.

Will there be a new date for the Shopware Community Day 2020?

No, there will not be a new date for the Shopware Community Day 2020 in Duisburg. We will let you know soon about a virtual event.

Where do I register for the virtual event?

There will be more detailed information in the coming weeks. Please subscribe to our newsletter above to stay up to date.

Will attending the online event be free?


Who can I contact with any other questions or concerns?

Please send your enquiry to We will be in touch as quickly as possible.