With a heavy heart: SCD 2025 has to be cancelled
Dear Community,
We were all looking forward to a smooth and successful Shopware Community Day 2025. Unfortunately, on Monday afternoon, June 2, we received the news that three unexploded bombs from World War II were discovered in the Cologne-Deutz district—right next to our event location, “Confex.” According to the City of Cologne, these bombs are scheduled to be defused on Wednesday, June 4.
The defusal requires the temporary closure of key civil infrastructure (including hospitals, train stations, bridges, and Rhine river traffic), as well as the evacuation of 20,000 people within a 1,000-meter radius of the site. Road closures will begin at 8:00 a.m. on Wednesday morning.
After examining every option—moving to a new venue, delaying the start, switching to a pure livestream—safety regulations leave us no choice but to cancel the Shopware Community Day on 4 June. We take this step with a heavy heart, yet with full conviction that safety comes first.
The good news: We’re planning to stream the most exciting parts of our product news to all of you on the 17th of June during our Special Event! Additionally, we’re working on finding an alternative date for Shopware Community Day 2025 to celebrate our 25th anniversary with our amazing community later this year. We will also contact you immediately once we are able to announce a new date for the event.
The SCD tickets will stay valid for the new date (to be announced soon). If you prefer, we will refund you in full. For your personal travel & accommodation: Check your cancellation terms; many hotels inside the evacuation area waive fees.
We are truly sorry to have to take this drastic step and sincerely apologize for the inconvenience it may cause. However, we must follow the guidance of the authorities, and there was no other way to organize such a large event in a new location within the remaining time. Our fingers are crossed for the bomb disposal squad and everyone living in the Cologne area.
Your Shopware Team
FAQ
Will the event be rescheduled?
We are currently evaluating options for a new date and will inform you as soon as a decision is made. Please stay tuned via our official channels.
What happens to my event ticket?
Your SCD ticket will still be valid once the new date is confirmed - more details coming soon.
Will I receive a refund?
Your SCD ticket will remain valid for the rescheduled event. We’ll announce the new date as soon as possible. If you prefer not to wait, we’re happy to offer you a full refund of the ticket price. Please contact us via email at events@shopware.com, or you can cancel your order yourself. In your confirmation email, you will find a link that takes you directly to your order. There, you have the option to edit the personal data or proceed with a full cancellation (scroll down to the end of your order summary).
Will parts of the program (f.e. keynote) be made available online?
Yes! We’ll be streaming the latest product highlights on June 17, 2025. You can already mark this special event in your calendars: Special Event
I booked travels/accommodation - can I get reimbursed?
Please check the cancellation conditions of your accommodation. Many hotels located within the official evacuation zone are currently waiving cancellation fees due to the exceptional circumstances—so it’s worth contacting them directly to clarify your options.
I’m a partner/sponsor - who can I talk to?
If you have any further questions, our partner management team is happy to assist you. If you have an urgent request, you can contact partner@shopware.com
Where can I find updates?
Email updates sent directly to registered participants
Shopware LinkedIn
Shopware SCD Website
We’re here to help – get in touch with us.
We understand this situation may raise questions, concerns, or the need for clarification. Our team is ready to support you and will respond as quickly as possible.